FAQ

I have a problem with a product I bought from your page. What can I do?

We believe that customer service is the most important part of running a business. As such if for any reason you want to discuss a product you have purchased from our page please reach out to us and let us know via our contact page. We would be keen to hear from you. 

If something is wrong, we will do our best to make it right for you.

Why do I have many deliveries but I only made one order? -OR-
My delivery was missing an item, What should I do?

We have many suppliers and often are using a combination of local suppliers, our own products and dropshipping wholesalers. This means that the cost of delivery is included in your price and we organise for them to come to you asap. You will get multiple deliveries but all the products should arrive when they say they will. 

If you do find that something is missing or not delivered, please let us know via our contact page. 

 

I saw a product you sell for cheaper somewhere else/advertised at a different price to what you sell for/compare as!

There are many sites online selling similar products to us. We use an automated program to find the "Compare At" price, and we sell for as low a price as possible to ensure an honest deal for you, the customer. There may be many reasons for price discrepancies. This could be because the price has changed and our software hasn't picked this up. This could also be because other sites are not including shipping in their costs. 

We sell as low as we possibly can and still come out with some degree of profit. We try to be quite honest about what we believe we would be willing to pay for the product. In many cases, we do in fact pay that price for the product for ourselves to own and will continue to buy the products we sell for ourselves. 

If you feel any of our prices are unreasonable, we are happy to discuss the matter via our contact page in more depth.

Why do you have Gendered Clothing Lines?

Generally speaking we here at The Jade Table try to keep everything gender neutral and are totally cool with however individuals happen to identify. We have tried our very best to source as much clothing that is unisex as possible and advocate for the breaking of gender norms. 

When creating this site we originally had hoped to not have to label clothing by gender, however it has come to our attention that the cuts of some clothing are specifically designed to fit the body shapes of women in a way that makes it difficult to be worn by the average man. We also discovered that sizings can sometimes be tailored based on its initial target demographic. In these instances we have labelled the clothing as such to prevent customer dissatisfaction or poor fitting.

Please be aware of these size and shape differences and undestand that this phrasing has been used in the interest of ensuring fit and form is satisfactory rather than any other reason. In the absence of universally accepted non-gendered terms sadly this is where we must stand.  We would be very willing to listen to any feedback regarding this issue and eagerly seek suggestions regarding a solution that best fits everyone involved.